Terms & Conditions

Rapperswil, 24th of April 2026

1. Scope of Application

1.1 These General Terms and Conditions (GTC) govern all contractual relationships between the operator of Serviced Apartments Schiffli Rapperswil (hereinafter the “Operator”) and the guest or customer (hereinafter the “Guest”) in connection with the provision of rooms/apartments for remuneration as well as any additional services.

1.2 The GTC apply to individual stays as well as – where offered – to events (e.g. seminars, meetings) and related services.

1.3 Deviating or supplementary agreements shall only be binding if confirmed in writing by the Operator.

1.4 These GTC are available in German and English. In the event of discrepancies, the German version shall prevail.

2. Conclusion of Contract

2.1 An accommodation contract shall only come into effect upon written booking confirmation by the Operator (in particular via email or booking system).

2.2 By making a booking, the Guest acknowledges these GTC as binding.

3. Services, Prices and Payment Terms

3.1 The scope of contractual services is determined by the booking confirmation.

3.2 The apartments are generally available to the Guest as follows:

• Check-in: from 2:00 p.m.
• Check-out: until 11:00 a.m.

Any deviations require written agreement. A late check-out may incur an additional fee.

3.3 Check-in is carried out via a self check-in terminal. The room key card must be returned upon departure. A fee of CHF 20.– will be charged in case of loss.

3.4 Early check-in and late check-out are subject to availability and may be charged additionally.

3.5 All prices are stated in Swiss Francs (CHF), including statutory VAT, excluding any applicable tourist taxes.

3.6 Payments shall be made using the payment methods accepted by the Operator (credit card, debit card, online payment or cash, if offered). The Operator is entitled to request advance payment or a credit card guarantee.

4. Use of Apartments / House Rules

4.1 The Guest undertakes to use the apartments with due care and to comply with any house rules.

4.2 Subletting or re-letting, as well as use for purposes other than accommodation, is prohibited.

4.3 Children under the age of 16 must not be left unattended in the apartments.

4.4 Pets are not permitted.

4.5 Public parking facilities are available; however, there is no entitlement to a parking space.

4.6 Snacks, beverages and hygiene products provided in the apartments are subject to a charge unless explicitly declared free of charge. Breakfast is not offered.

5. Liability of the Operator

5.1 The liability of the Operator is governed by the relevant provisions of Swiss law, in particular the Swiss Code of Obligations (Art. 97 et seq. CO).

5.2 The Operator shall only be liable for damages caused by intentional or grossly negligent breach of duty. Liability for slight negligence is excluded to the extent permitted by law.

5.3 The Operator shall only be liable for items brought in by the Guest within the scope of Art. 487 et seq. CO.

5.4 The Operator shall not be liable for theft or loss of valuables, money, jewelry or documents unless these have been expressly handed over for safekeeping.

6. Liability of the Guest / Damages

6.1 The Guest shall be liable for all damage to the building, inventory or facilities caused by themselves or accompanying persons, in accordance with Art. 41 et seq. CO.

6.2 Smoking is prohibited in all indoor areas of the apartments. In case of violation, a flat cleaning and damage fee of CHF 500.– will be charged. The Guest reserves the right to prove that no or a lesser damage has occurred.

6.3 In the event of improper triggering of a fire alarm, the person responsible will be charged the actual costs incurred, but at least CHF 1,000.–.

7. Withdrawal / Force Majeure

7.1 If the contract cannot be fulfilled due to force majeure (e.g. natural disasters, official orders), both parties shall be released from their performance obligations.

7.2 Payments already made shall be credited proportionally. There is no entitlement to a cash refund.

7.3 Events such as epidemics, pandemics, political unrest or economic changes shall only be considered force majeure if they render the performance legally or factually impossible.

8. Cancellation Policy

8.1 Unless otherwise agreed, individual bookings may be cancelled free of charge up to 3 days (72 hours) before arrival (i.e. no later than 1:59 p.m.).

8.2 In case of late cancellation or no-show, the full price of the stay will be charged.

8.3 Cancellations must be made in writing (email is sufficient).

8.4 If the Operator has to cancel the stay for important reasons (e.g. technical defects), payments already made will be refunded in full. Further claims are excluded.

9. Data Protection

9.1 The Operator processes personal data in accordance with the Swiss Data Protection Act (DPA).

9.2 Public areas may be under video surveillance. Recordings are used exclusively for security purposes.

10. Applicable Law and Jurisdiction

10.1 Swiss law shall apply exclusively.

10.2 Place of jurisdiction and debt enforcement is Rapperswil-Jona.

Additional Provisions for Long-Term Stays (30 nights or more)

1. Stays of 30 consecutive nights or more are considered long-term stays.
2. The contract retains its nature as an accommodation agreement. The tenancy provisions of the Swiss Code of Obligations (Art. 253 et seq. CO) shall not apply.
3. Long-term stays are subject to different cancellation conditions than short-term stays. Unless otherwise agreed:
   • Free cancellation up to 14 days prior to arrival
   • 50% of the total agreed price from 14 to 7 days before arrival
   • 90% from 7 days to 1 day before arrival
   • 100% for cancellations 1 day (24h) before arrival
4. The Operator is entitled to carry out monthly interim cleaning as well as changes of bed linen and towels.
5. The Guest undertakes a heightened duty of care and agrees to tolerate necessary maintenance work.
6. Ordinary termination during the agreed stay is excluded. Early termination is only possible for important reasons. Extensions of long-term stays are possible by agreement if requested at least 7 days before departure.
7. In case of early departure, there is no entitlement to a refund unless mandatory legal provisions apply.

Tourist Tax & Cantonal Particularities (St. Gallen)

1. In addition to the accommodation price, the legally required tourist tax of the City of Rapperswil-Jona will be charged.
2. The amount of the tourist tax is based on the applicable municipal regulations and will be shown separately.
3. Persons exempt from the tourist tax are those provided for under cantonal or municipal law (e.g. children or certain long-term guests).
4. The Operator is obliged to collect and forward the tourist tax on behalf of the municipality.

These additions form an integral part of the GTC of Schiffli Rapperswil.